Managed IAM
Account management as a managed service for all your clients
For many MSPs, account management is work that disappears into the contract: it has to be done, it takes time and nobody sees it. With Joinly it becomes a service with a clear outcome and a price that moves with your client.
The short answer
Managed IAM, or IAM as a service, is identity management that an IT partner delivers as an ongoing service. With Joinly you build that service on a platform: your client's HR system drives the accounts and access, you manage the setup and deliver the evidence per client. Joinly charges per active identity per client, so you can price the service predictably.
Why account management fits badly into a contract
Joiners and leavers come at a different pace at every client. A client that is growing or uses a lot of contractors suddenly asks three times as much work as last year. Within a fixed monthly fee that eats your margin, and billing per ticket feels to your client like paying for something that ought to just happen.
On top of that, the work is invisible as long as it goes well. Your client only notices when a new employee cannot log in on day one, or when an auditor asks why a former colleague still has an account.
What your client is really buying
Your client wants three things: new people who can get to work on day one, people who leave and can no longer get into anything on their last day, and an answer when an auditor asks who has access to what. That is the service, and you can describe it just like that.
With Joinly you deliver those outcomes without anyone having to handle each change. Your work shifts to the setup, the exceptions and the conversation with your client about what could be better.
A price that moves with your client
Joinly charges per active identity per client. Accounts of people who have left do not count. When your client grows, your service grows with it. That makes it easy to price your own service the same way, per employee per month.
The rates are on the pricing page. We agree the terms of a partnership in a conversation.
A service that grows with you
A client can start with the lifecycle from HR and later grow into roles, segregation of duties, access requests and access reviews. You can upgrade per client at any time, and the setup stays in place. So with every client you have a logical next step to discuss.
The access review and the audit log per client double as your quarterly report. In it, your client sees what has happened and where their access differs from what was intended.
Managed IAM
Frequently asked questions
What is managed IAM?
Managed IAM is identity and access management that an IT partner delivers as an ongoing service: creating, changing and revoking accounts, managing roles and accounting for who has access to what.
How does Joinly charge an MSP?
Per active identity per client; accounts of people who have left do not count. The rates are on the pricing page, and we agree the terms of a partnership in a conversation.
Which features can I switch on per client?
Per client you switch on what that client needs, from the lifecycle from HR to roles, segregation of duties, access requests and access reviews. You can upgrade per client at any time, keeping the setup in place.
How do I show my client what the service delivers?
With the audit log and the access review per client. Together they show what has happened, why, and where access differs from what belongs to the role.
Can we start with one client?
Yes. Start with a client where account management currently takes the most time. What you set up there becomes the standard for the next one.
- Joinly for MSPsFor an MSP, every joiner and leaver at a client is a ticket, a checklist and work that is hard to bill for. Joinly picks up those changes from your client's HR system and handles accounts, groups, licences and access automatically. For all your clients, from one login, with each client in its own environment.
- NIS2 for MSPsWith the Cyberbeveiligingswet, the Dutch implementation of NIS2, the directive reaches an MSP in two ways: as an obligation of your own, and through your clients' questionnaires. Access management is in both. This is how you deliver the answer per client, without piecing it together again every time.
- Multi-tenant identity managementYou probably have tenant management sorted already. What most MSPs do not do from one place is keep track of who should have an account at each client. That is where Joinly sits alongside your existing tooling.
- Onboarding and offboardingAn onboarding checklist per client and an offboarding ticket that arrives too late: for most MSPs, that is the work that comes back most often. With Joinly it starts as soon as your client records an employee in HR, and it follows the whole lifecycle.
Account management for your clients as a standard service?
In an introduction we walk through how Joinly would work for your clients: which HR systems, which environments and where you want to start. We agree the terms of a partnership in the same conversation.
Book an introduction